AquaRoyalGuard
Return & Refund Policy
At Aqua Royal Guard, we are committed to providing quality water purification products and a reliable customer experience.
Please read the following policy carefully before placing an order.
A return may be accepted where:
- The product received is damaged during transit.
- The product received is defective.
- An incorrect product has been delivered.
- The product is materially different from the product ordered.
- A return is otherwise approved by Aqua Royal Guard under the applicable product terms.
Return eligibility may vary depending on the type of product.
Customers should contact Aqua Royal Guard within [7 days] of receiving the product if they wish to report a damaged, defective or incorrect product.
Requests submitted after the applicable return period may not be accepted.
For eligible returns, the product should generally be:
- Unused, where applicable
- In its original packaging
- Complete with accessories and included components
- Accompanied by the invoice/order details
- Free from customer-caused damage
Products that have been installed, modified, repaired or damaged due to misuse may not qualify for return unless the issue is covered under an applicable warranty or approved by Aqua Royal Guard.
For high-value products such as water purifiers, customers are strongly advised to record an unboxing video showing the package and product condition.
Photographs or videos may be requested when investigating damage, missing items or incorrect products.
Unless otherwise approved, certain products may not be eligible for return, including:
- Used or installed products
- Products damaged due to misuse or negligence
- Consumable items
- Used filters or cartridges
- Products altered or repaired by an unauthorised person
- Items without original packaging where packaging is required for safe return
- Products specifically identified as non-returnable
All return requests are subject to verification and approval.
Customers should contact our support team with:
- Order number
- Customer name
- Registered phone number
- Description of the issue
- Photographs/videos of the product and packaging
Our team may inspect the issue before approving a return, replacement or other resolution.
Where appropriate and subject to availability, Aqua Royal Guard may offer a replacement instead of a refund.
Replacement products may be subject to availability and applicable warranty or product terms.
If a refund is approved, the eligible refund amount will generally be processed to the original payment method or through another suitable method, as applicable.
The time taken for the refund to appear in the customer's account may depend on the payment gateway, bank or financial institution.
Shipping charges, installation charges or other service charges may be non-refundable where applicable.
If an eligible order is cancelled before dispatch, the amount paid may be refunded according to our Cancellation Policy.
If an order has already been dispatched, the cancellation may be treated according to the applicable return and delivery terms.
A product defect arising after installation or use may fall under the applicable warranty rather than the standard return policy.
Customers should refer to the warranty terms supplied with their product or contact Aqua Royal Guard for assistance.
For return or refund requests:
Phone: +91 98184 80208
Email: aquaroyalguard@gmail.com
Please mention your order number in all return/refund communications.