AquaRoyalGuard
Shipping & Delivery Policy
At Aqua Royal Guard, we aim to provide reliable and timely delivery of our water purifiers, spare parts and other products across India.
We currently provide shipping to serviceable locations across India.
Delivery availability may depend on the destination, courier coverage, product size and logistics conditions.
If a particular location is not serviceable, our customer support team may contact you regarding the available options.
Orders are normally processed after successful confirmation of payment and verification of the order details.
Processing time may vary depending on:
- Product availability
- Order volume
- Product type
- Delivery location
- Verification requirements
- Weekends and public holidays
Customers will receive order or shipping updates through the contact details provided during checkout, wherever applicable.
Estimated delivery timelines will depend on the customer's location and product availability.
As a general guideline, orders may be delivered within 7-10 business days after successful order confirmation.
Remote locations may require additional delivery time.
The delivery estimate is indicative and may be affected by courier delays, weather, public holidays, transportation disruptions or other circumstances beyond our control.
Shipping charges, if applicable, will be displayed during checkout or communicated to the customer before order confirmation.
Aqua Royal Guard may offer free shipping on selected products, locations or promotional orders.
Customers are responsible for providing a complete and accurate delivery address, including:
- Full name
- House/Flat/Shop number
- Street/locality
- City
- State
- PIN code
- Active phone number
Aqua Royal Guard shall not be responsible for delays or failed delivery caused by incorrect or incomplete address information provided by the customer.
The courier partner may make multiple delivery attempts depending on its operational policies.
Customers should ensure that someone is available to receive the package at the provided delivery address.
If an order is returned to us because the customer was unavailable, refused delivery or provided an incorrect address, additional shipping charges may apply for re-delivery.
Customers are advised to inspect the package at the time of delivery.
If the package appears severely damaged, opened or tampered with, please:
- Take photographs/videos of the package.
- Note the issue with the delivery personnel, where possible.
- Contact Aqua Royal Guard as soon as possible.
- Provide your order number and supporting photographs/videos.
Damage claims should be reported within [48 hours] of delivery.
Delivery delays may occur because of:
- Courier operational issues
- Weather conditions
- Natural disasters
- Public holidays
- Transportation disruptions
- Government restrictions
- Incorrect address information
- Remote delivery locations
- High-volume periods
We will make reasonable efforts to assist customers in tracking delayed shipments.
Delivery and installation may be separate activities.
Where installation is included with a particular product or order, installation will be arranged according to the applicable service availability and customer location.
Installation may be subject to separate terms and conditions.
For shipping or delivery-related queries:
Phone: +91 98184 80208
Email: aquaroyalguard@gmail.com