AquaRoyalGuard
Cancellation Policy
Aqua Royal Guard understands that customers may occasionally need to cancel an order. Our cancellation policy is designed to provide a clear and fair process.
Customers may request cancellation of an order before it has been dispatched.
To request cancellation, please contact us as soon as possible with your order number and registered contact details.
If the cancellation is approved before dispatch, the eligible amount paid will be refunded according to the applicable refund process.
Once an order has been dispatched, cancellation may not be possible.
In such cases, the customer may need to receive the product and follow the applicable Return & Refund Policy, if the product qualifies for return.
If a product becomes unavailable after an order has been placed, Aqua Royal Guard may cancel the order.
In such cases, if payment has already been received, the eligible amount will be refunded through the applicable payment method.
We reserve the right to cancel an order due to circumstances including:
- Product unavailability
- Incorrect pricing or product information
- Suspected fraudulent activity
- Payment verification issues
- Incorrect or incomplete customer information
- Delivery restrictions
- Technical errors
- Circumstances beyond our reasonable control
Where a cancellation is approved and a refund is applicable, the refund will be processed through the original payment method or another suitable method.
The actual time taken for the amount to reflect in the customer's account may depend on the payment gateway or bank.
Cancellation of installation, repair, maintenance or other service appointments may be subject to separate terms depending on the service booked.
Any applicable visit, installation or service charges will be communicated to the customer where relevant.
To request an order cancellation, contact us with:
- Order number
- Customer name
- Registered phone number
- Reason for cancellation
Phone: +91 98184 80208
Email: aquaroyalguard@gmail.com